Shipping policy

Last Updated: September 13, 2026

At Giant TCG, LLC, we strive to process and ship your orders as quickly and efficiently as possible. By placing an order with us, you agree to the terms outlined in this shipping policy.

1. Shipping Locations
We offer shipping to all 50 United States.

NOTE - We do not currently ship to:

  1. P.O. Boxes
  2. Known package forwarders, parcel forwarders, or mail forwarding services
  3. U.S. Territories (such as Puerto Rico, Guam, U.S. Virgin Islands, etc.)
  4. APO/FPO addresses
  5. Any international destinations

2. Processing Time
All standard orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been processed and shipped. Please note that during high-demand periods (e.g., new product releases, sales, or holidays), processing times may be slightly longer.

3. Rip and Ship Orders
If your order contains any "Rip and Ship" items, the entire order will be held and will not ship until those specific items have been opened live on stream. Processing for the complete order will begin only after the stream has concluded.

4. Shipping Methods and Delivery Times
We offer various shipping methods depending on your location. Shipping costs are calculated at checkout based on your address and the size/weight of your order.

Estimated Delivery Times:

  1. Contiguous United States (Lower 48 States): 3–5 business days
  2. Alaska and Hawaii: 5–7 business days (Please note: Shipments to Alaska and Hawaii may experience longer delays due to current U.S. shipping logistics.)

5. Shipping Costs
Shipping costs are calculated at checkout and are based on the following factors:

  1. The size and weight of the products in your order.
  2. Your shipping destination.
  3. The selected shipping method.

6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier's website.

7. Shipping Delays
While we make every effort to ensure timely delivery, certain factors may cause delays, including:

  1. Carrier delays (weather, strikes, logistical issues, etc.)
  2. Incorrect or incomplete shipping information provided by the customer

We are not responsible for shipping delays once the package has been handed over to the shipping carrier.

8. Address Accuracy
Please ensure that your shipping address is accurate, complete, and is a physical address (no P.O. Boxes or forwarding services). We are not responsible for orders that are delayed, returned, or lost due to incorrect or incomplete address details provided by the customer.

9. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue on your behalf. However, please note that we are not responsible for lost packages that have been confirmed as "Delivered" by the shipping carrier.

10. Address Changes
Once an order has been placed and processed, it cannot be canceled or modified unless it has not yet been shipped. If you need to make changes to your order, please contact us immediately, and we will do our best to accommodate your request.

11. Customer Service If you have any questions or concerns regarding shipping, please do not hesitate to contact us: support@gianttcg.com