Refund policy

Last Updated: September 22nd, 2026

Please read the following terms carefully before making a purchase.

1. Order or Item Cancellations
Order or item cancellations are permitted only under the following conditions:

  1. The order has not yet shipped.

  2. The item(s) have not yet been added to the livestream queue (for "Open on Livestream" item(s)).

Cancellation Fee: All approved cancellations are subject to a 15% cancellation fee. This fee covers payment processing and inventory restocking costs, and it will be deducted directly from your total refund amount.

To request a cancellation, please immediately email support@gianttcg.com with your order number. Once an order has a shipping label generated or any of your order's "Open on Livestream" items have been added to the livestream queue, the order can no longer be canceled.

2. Returns, Exchanges, and Refunds
We do not offer returns, exchanges, or refunds for any products opened on our livestream or shipped sealed items except for the following:

  1. Items damaged during shipment
  2. Wrong items shipped
  3. Missing items in shipment

You must report issues with your order within 72 hours of the carrier's delivery timestamp.

  1. For Item(s) Damaged During Shipment: Because we sell items with varying conditions, the following terms apply to all damage claims:

    1. Standard Listings: Item(s) listed without additional notes in the title, description, or additional photos showing any damage to the product are expected to ship in good condition. We DO NOT guarantee flawless or perfect "Mint" condition products. If item(s) received have received noticeable damage to them please file a claim as instructed below.

    2. Listings with Pre-Existing Damage: Some items may be explicitly listed with pre-existing damage, wear, or specific condition notes. In these instances, please file a claim if additional noticeable damage have occurred to the received item(s) that were not noted in the listing.

  2. For Incorrect Item(s): If you receive an item different from what you ordered, it must remain unopened and completely sealed in its original manufacturer packaging to be eligible for a return or exchange.

  3. For Missing Item(s): If your order has arrived without the full order, double check if it was sent in one or multiple shipments. If multiple shipments, please wait for all shipments to arrive. If items are missing please file a claim as instructed below.

NOTE:
Opened on Livestream item(s): If item(s) were opened on a livestream, all of the policies from above apply, except that received item(s) will have seals opened/removed, original packaging will not be shipped including any blister tray, packaging insert, or thermoformed tray, and only item's internal contents, not including the card pack opened packaging wrapper(s), and cards from the opened card pack(s) will be shipped. Customer can request to not include some of the internal items and/or cards, such as only including the hits from the packs and not the bulk cards, and those requested excluded items will be not be included in the shipment.

4. How to File a Claim
To report a damaged or incorrect item, please follow these steps:

  1. Do not open sealed products: We cannot process damage or incorrect item claims for items that have been opened or tampered with after delivery.

  2. Take clear photographs and video (For all packages it is recommended to record opening the package(s)):

    1. For damaged items: Provide photographic/video evidence of the damaged product itself and the exterior shipping box showing the shipping label. For items with disclosed pre-existing damage, your photos and/or video must clearly demonstrate the additional damage caused by transit.

    2. For incorrect items: Provide photographic/video evidence of the incorrect item(s) received alongside the original packaging and shipping label.

    3. For missing items: Provide photographic/video evidence of the item(s) that were received in the shipment alongside the original packaging and shipping label.

  3. Email Support: Send an email to support@gianttcg.com with the subject line: Order Issue Claim - Order #[Your Order Number]

  4. Include Details: Attach your photos, videos, and include a brief description of the issue.

5. Claim Processing
Once we receive your claim, our team will review the claim and respond within 1–5 business days (excluding weekends and holidays and otherwise announced breaks of operation).

If your claim is approved, we will provide instructions for returning item(s) or suitable resolution.

6. Shipping Costs
For shipping damaged items, return shipping costs are the responsibility of the customer.
If an incorrect item was shipped, we will provide a prepaid return shipping label.
If an item was missing and a replacement can be shipped, the shipping will be prepaid.

7. Policy Updates
Giant TCG, LLC reserves the right to modify or update this policy at any time without prior notice. All changes will be posted on this page.

By purchasing from Giant TCG, LLC, you agree to the terms outlined above. Thank you for your support.